Welcome to the IncentIA Help Center

IncentIA is the all-in-one platform for creating loyalty programs, gamified campaigns, and memorable experiences for your customers. Here you will find step-by-step guides to get the most out of every feature.

Main Sections

Getting Started

Everything you need to begin: from understanding key concepts to launching your first loyalty program.

• What is IncentIA
• Create your account
• Your first program
• Invite members

Loyalty Programs

Set up points, cashback, or digital stamp programs to reward your customers.

• Program types
• Earning rules
• Rewards catalog
• Levels and tiers
• Stamp cards

Campaigns and Activations

Launch campaigns with interactive games, PIN codes, and personalized landing pages.

• Create a campaign
• Available games
• Landing pages
• PIN codes
• Standalone campaigns

Member Portal

Discover the experience your customers enjoy: their dashboard, games, rewards, and QR scanning.

• Overview
• Member registration
• Playing games
• QR scanning

Integrations

Connect IncentIA with your eCommerce, payment gateway, messaging channels, and more.

• Overview
• eCommerce
• Payments
• Messaging
• Ticket scanning (OCR)

Partner Portal

If you are a partner or integrator, learn how to access and manage your accounts.

• Portal access
• Partner dashboard

Frequently Asked Questions

Quick answers to the most common questions.

• FAQ

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Need personalized help?

If you cannot find what you are looking for, contact our support team at soporte@incentia.app or through the platform chat.