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Rewards Catalog

The rewards catalog is where you define the rewards your members can obtain by redeeming their points. A good catalog, with varied and attractive options, is key to keeping your customers motivated.

Types of Rewards​

Physical Rewards​

Tangible products that are shipped to the member or picked up in store.

Examples: merchandise, brand products, exclusive gifts, premium samples.

Digital Rewards​

Rewards delivered immediately and electronically.

Examples: discount codes, gift vouchers, access to exclusive content, subscriptions.

Experiences​

Rewards based on unique experiences or special services.

Examples: VIP event invitations, personalized sessions, exclusive dinners, factory visits.

Create a Reward​

  1. Go to Rewards in the side menu
  2. Click Create Reward
  3. Fill in the reward information:
    • Name: the name members will see (for example, "10 Euro Voucher")
    • Description: explain what the reward consists of and how to redeem it
    • Image: upload an attractive photo of the reward
    • Type: select Physical, Digital, or Experience
    • Points cost: how many points the member needs to redeem it
  4. Click Save
tip

Use high-quality images and clear descriptions. A visually appealing catalog significantly increases the redemption rate.

Stock Management​

For rewards with limited availability, you can manage stock directly from the platform:

  1. When creating or editing a reward, enable the Stock Control option
  2. Enter the available quantity
  3. Click Save

The system automatically:

  • Displays the remaining availability to members
  • Prevents redemption when stock reaches zero
  • Sends you a notification when stock is low

To update stock:

  1. Go to Rewards and select the reward
  2. Modify the available quantity
  3. Click Save
warning

If a reward runs out of stock, members will see it as sold out in the catalog. Plan replenishment to avoid frustration.

Advanced Settings​

Availability by Tier​

You can make certain rewards available only to members at higher tiers:

  1. Edit the reward
  2. In the Restrictions section, select the tiers that can access this reward
  3. Click Save

Example: A "VIP Pack" available only to Gold and Platinum tier members.

Redemption Limit​

Control how many times a member can redeem the same reward:

  1. Edit the reward
  2. In Restrictions, define the redemption limit per member (for example, once per month)
  3. Click Save

Validity Period​

You can make a reward available only during a specific period:

  1. Edit the reward
  2. Set the start date and end date of availability
  3. Click Save

Outside that period, the reward will not appear in the catalog.

Redemption Management​

When a member redeems a reward, you can view and manage all redemptions:

  1. Go to Rewards > Redemptions
  2. You will see the list of all redemptions with their status:
    • Pending: the member has requested the redemption
    • Confirmed: the redemption has been processed
    • Delivered: the reward has been delivered to the member
    • Cancelled: the redemption was cancelled and points returned
  3. To change the status, click on the redemption and select the corresponding action
info

For digital rewards, redemption can be automatic: the member receives the code or voucher instantly. For physical rewards, you will need to manage shipping manually or through your logistics.

Tips for a Great Catalog​

  • Price variety: offer rewards ranging from few points (easy to achieve) to aspirational rewards (that motivate continued earning)
  • Refresh periodically: add new rewards and remove those that do not generate interest
  • Exclusive rewards: reserve some rewards for higher tiers, creating an incentive to level up
  • Seasonality: adapt the catalog to seasons and special dates
Next step

Your catalog is ready. If you want to reward the loyalty of your best customers, set up the tiers system.